Let's Connect
Every drop of water tells a story, and we'd love to hear yours. Whether you have a question about our sources, a vision for a partnership, or feedback on your experience, this is your direct line to our dedicated team. We believe that communication, like our water, should be clear, pure, and refreshing. We look forward to building a lasting relationship with you.
Direct Lines to Our Experts
To ensure your inquiry is handled with the precision and expertise it deserves, please use the appropriate channel below. For questions regarding an active subscription or recent order, please have your account email or order number ready. This allows our team to access your information quickly and provide the most efficient service.
Hospitality & Corporate Partnerships
For hotels, restaurants, cafes, and businesses looking to elevate their beverage offerings. Our partnership team is ready to discuss your needs, from tailored supply contracts to staff training and co-branded presentations. This is the correct channel for discussing volume pricing, logistics for B2B clients, and how AquaVitae can become a signature part of your brand's commitment to quality.
aquavitae@gmail.comSubscription & Order Support
For immediate assistance with your personal subscription, a recent delivery, or any billing questions. Our dedicated customer support specialists can manage your account and resolve any issues swiftly. This line is for active customers seeking help with their accounts, tracking a shipment, or reporting a delivery issue. Our team is fully empowered to provide effective, one-call resolutions.
+91 09841 34847Hours of Operation
Our client support team is available during the hours below. All email and form inquiries will receive a personal response within 2 business hours. Our online store and subscription portal are available 24/7 for you to place orders or manage your account at your convenience. We are committed to being accessible and responsive to our global client base.
Mon - Fri: 9:00 AM - 6:00 PM (EST)
Weekends: 11:00 AM - 4:00 PM (Email Support Only)
Send a General Message
For all other inquiries, including general questions about our philosophy, feedback on our products, or press relations, please use this form. We value your input and promise a thoughtful response within one business day from a specialist in the relevant department. Every message is read and directed to the appropriate person to ensure a comprehensive and accurate reply.
Our Communication Pledge
Exceptional water deserves exceptional support. Our commitment to you is defined by these core principles of communication.
Response with Respect
Your time and inquiries are valuable. Every message received during business hours is guaranteed a thoughtful, personal response from a knowledgeable team member within two hours. We don't use generic scripts or unhelpful bots—just real experts, based in our primary offices, ready to provide clear, concise answers to your questions. We listen first to fully understand your needs before offering a solution.
Empowered Expertise
You won't be passed around. The AquaVitae team member who takes your inquiry is empowered to see it through to resolution. Whether it's a hydrogeologist answering a question about terroir or a logistics expert tracking a shipment, you will be communicating with someone who has the authority and knowledge to help you effectively. This means they can authorize a replacement for a damaged shipment or adjust a billing issue on the spot, ensuring a swift and frictionless resolution.
Feedback as a Resource
Your perspective is our most valuable resource for growth. We treat all feedback—positive or critical—with the utmost seriousness. It is documented, discussed in our weekly leadership meetings, and directly influences our future products, services, and sustainability efforts. Your voice helps us stay true to our mission and continuously improve. We see every piece of feedback as a gift that allows us to refine our pursuit of perfection.
A Partnership in Purity
Elevate your customer experience by making AquaVitae a signature element of your establishment. We partner with businesses that share our passion for unparalleled quality and detail. From the tables of Michelin-starred restaurants to the boardrooms of Fortune 500 companies and the counters of third-wave coffee shops, our water is a statement of excellence. Choosing AquaVitae tells your clients that you consider every detail, right down to the most fundamental element.
Our partnership program is built on a foundation of service and reliability:
- Curated Water Menus: Work with our sommeliers to create a water menu that perfectly complements your food, wine, or coffee program. We provide detailed tasting notes and pairing suggestions.
- Seamless Logistics: We offer reliable, temperature-controlled delivery schedules tailored to your inventory needs, ensuring you are never without our product. Our team works with yours to establish optimal par levels.
- Dedicated Account Management: A single point of contact at AquaVitae will manage your account, from ordering and invoicing to training and support. This ensures a consistent and knowledgeable relationship.
- Brand Alignment: We provide elegant presentation materials and staff training to ensure the story of AquaVitae is told with the same care we take in bottling it. Your team will become confident ambassadors of fine water.
To begin the conversation, please email our partnerships team directly or select "Hospitality & Corporate Partnerships" in our contact form. We are excited to learn about your business.
Visit Our Sources (By Appointment)
Our aquifers are pristine, protected ecosystems, not tourist destinations. Access is strictly controlled to maintain their environmental integrity. However, we understand the value of seeing the source firsthand.
A Journey to the Origin
For major hospitality partners, distributors, and members of the press, we can arrange exclusive, guided visits to our source locations. These are not simple tours; they are educational expeditions led by our own hydrogeologists. A visit provides an unparalleled understanding of what makes our water unique and reinforces the authenticity of our brand story. It is the ultimate expression of our commitment to transparency, allowing you to witness the entire source-to-bottle process.
A typical visit includes:
- A geological overview of the region and the specific aquifer, explaining the unique rock strata that give the water its character.
- A tour of our sustainable, at-the-source bottling facility, highlighting our minimal-intervention techniques.
- A guided tasting of water drawn directly from the wellhead, compared with the final bottled product.
- An in-depth review of our conservation and water stewardship programs, including a look at our real-time monitoring data.
These visits are a significant logistical undertaking and are therefore reserved for professional inquiries only. If you believe a source visit is essential for our potential partnership, please mention this in your initial email to our partnerships team. All requests are subject to review and availability, and we prioritize those with a demonstrated commitment to our shared values.
Global Distribution Network
AquaVitae is proud to be available across North America and Europe, with a growing presence in Asia and the Middle East.
We work with a network of trusted distribution partners who share our commitment to quality and service. If you are a distributor interested in bringing AquaVitae to a new market, we welcome your inquiry. We seek partners with a proven track record in the premium beverage or fine foods sector, who possess a deep understanding of their local market and have the logistical capabilities (including temperature-controlled warehousing) to handle a product of our caliber. It is essential that our partners can maintain the integrity of our product throughout the entire supply chain. When contacting us, please provide a company profile and an overview of your proposed market strategy. For businesses looking to purchase our water in a region where we already have a presence, we can connect you with the appropriate local distributor for seamless service. Please use the contact form for all distribution-related inquiries, selecting "Distribution Inquiry" as the subject to ensure it is routed correctly to our global expansion team.
Frequently Asked Contact Questions
The easiest way is to log into your personal customer portal using the link sent in your subscription confirmation email. From there, you can adjust delivery frequency, swap products, pause, or cancel your subscription at any time. Any changes must be made at least 48 hours before your next scheduled billing date to take effect for that cycle. If you're having trouble accessing your portal, please call our Subscription & Order Support line, and a team member can assist you directly.
We're thrilled you're interested. Please send an email to our partnerships team or use the contact form. The first step is a brief introductory call with one of our B2B specialists to understand your business, volume needs, and brand goals. From there, we'll provide you with our hospitality pricing, product information, and a sample kit for you and your team to evaluate. The entire onboarding process is typically completed within one week, and is designed to be as seamless as possible.
We believe in absolute transparency. Our most recent, comprehensive water quality reports, certified by a third-party lab, are available for download on our "About Us" page under "The AquaVitae Standard" section. These reports detail the full mineral breakdown, pH, and TDS levels. If you require a more detailed historical report or have a specific technical question for our hydrogeologists, please submit it via our contact form.
We are happy to connect with you. Please use our contact form and select "Press & Media" as the subject. This will route your request directly to our communications lead, who can provide you with our official media kit, high-resolution imagery of our products and sources, founder biographies, and coordinate interviews with our founders or key experts like our Chief Hydrogeologist.
We selectively sponsor events that align with our core values of wellness, sustainability, and luxury. We typically partner with high-end culinary festivals, environmental conferences, and exclusive art or design fairs. We do not sponsor events promoting single-use plastics. If you believe your event is a perfect fit, please submit a detailed proposal through our contact form. We review proposals quarterly.
Innovation in sustainability is one of our core tenets. Please send your company's profile and information about your products to our main inbox via the contact form, with the subject "Supplier Inquiry." Our Head of Sustainability reviews all such inquiries and will be in touch if your solutions—be it lighter recycled glass, biodegradable labels, or innovative shipping materials—align with our roadmap towards zero-waste.
We sincerely apologize for this. Our packaging is designed to be robust, but accidents can happen. Please do not handle any broken glass. Call our Subscription & Order Support line immediately. We will arrange for a replacement to be sent out on the next business day at no charge and provide instructions for safely discarding the damaged package. Your satisfaction and safety are our highest priorities.
Currently, AquaVitae is sold directly to consumers through our online store and subscription service, and to businesses through our partnership program. This D2C model allows us to control the quality of the customer experience. We are also available at a curated selection of gourmet markets and high-end retailers. For a list of retailers near you, please contact us with your city and zip code, and we'll be happy to check for you.