Privacy Policy

Introduction

Welcome to the Privacy Policy for AquaVitae. Our commitment to purity extends beyond our water to the protection of your personal information. This policy outlines how we collect, use, protect, and handle your personal data when you purchase our mineral waters, manage a subscription, use our website, or interact with our support teams. Your trust is the bedrock of our relationship with our discerning clientele, and we are dedicated to safeguarding your data with the utmost seriousness and integrity.

Information We Collect

To provide our premium products and services, we may collect and process the following categories of information:

• Contact & Delivery Details: Your full name, email address, phone number, and physical delivery address(es). These are essential for us to deliver your orders and manage your account effectively.
• Subscription & Order History: Details of your past purchases and active subscriptions, including the water types selected, delivery frequency, and order dates. This allows us to provide a seamless customer experience and enables easy reordering through your portal.
• Payment Information: Your payment details are processed securely by our certified third-party payment gateways (e.g., Stripe). AquaVitae does not store your full credit card number or CVC code on our servers.
• Delivery Preferences: Any special instructions or preferences you provide related to the delivery of your orders, which are handled with care by our logistics team.
• Account Information: If you create an account, we securely store your login credentials to provide you with access to your subscription portal, order history, and saved addresses.
• Hospitality & Partnership Details: For our B2B clients, we may collect information such as company name, business address, and the contact details of the relevant personnel for account management and invoicing.
• Technical Data: Your IP address, browser type, device information, and operating system when you visit our website, collected for security, performance optimization, and analytical purposes.
• Website Usage Analytics: Anonymized data collected via cookies and similar technologies to improve our website's functionality, user experience, and the relevance of our product presentations.
• Customer Feedback: Reviews, testimonials, survey responses, and other feedback provided to our team or through our website, which helps us enhance our products and services.

How We Use Your Information

Your data is essential for us to perform the following core functions:

• To process, fulfill, and deliver your water orders and manage your subscription with precision.
• To manage your customer account, providing access to your portal and simplifying your experience.
• To improve our product offerings, website functionality, and overall service based on customer interactions and feedback.
• To communicate with you regarding your order status, delivery updates, and (with your explicit consent) newsletters about new sources, special offers, or company news.
• To provide swift and knowledgeable customer support for any inquiries or issues.
• To prevent fraudulent activity and ensure the security of our customers and our online platform.
• To comply with all applicable legal, financial, and product traceability record-keeping obligations.

Data Security

We implement rigorous, state-of-the-art security measures to protect all customer data. This includes end-to-end SSL/TLS encryption for all data transmitted via our website, secure cloud infrastructure provided by industry-leading partners, and strictly limited, role-based internal access to sensitive information. All personal details are treated with the utmost confidentiality and are protected by a multi-layered defense of technical and procedural safeguards appropriate for a premium brand.

Data Sharing

To fulfill our services, we share necessary information with a small circle of essential, trusted partners. These include our third-party payment processors who securely handle your transactions, and our logistics and delivery partners who bring your order to your door. We only provide these partners with the specific information required to perform their designated service. For instance, our delivery partners see your name and address, but not your payment information. We may be required to disclose certain data to regulatory or law enforcement authorities if compelled by a legal order. We will never sell or rent your personal data to third-party marketers.

Your Rights

As a valued client of AquaVitae, you have the right to:

• Request access to the personal data and order history we hold about you.
• Update or correct your personal information, such as your delivery address or phone number, at any time through your customer portal or by contacting our support team.
• Opt out of promotional marketing communications by using the "unsubscribe" link provided in every email newsletter.
• Request the deletion of your account and personal data, subject to our legal obligations to maintain certain records for a specific period (e.g., for financial auditing).
• Request the modification or removal of any feedback or testimonials you have submitted.
• Manage your cookie preferences through your web browser's settings or our cookie consent banner.
• Continue to receive essential service-related communications (such as order confirmations and delivery alerts) even if you opt out of marketing emails.

Changes to Our Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or for other operational, legal, or regulatory reasons. Any significant revisions will be communicated to our customers via email or a prominent notification on our website. The "Last Updated" date at the top of this policy will always reflect the latest version. Your continued use of our services after such changes constitutes your acceptance of the new policy.